You can find most answers here. If not, please get in touch with us via our Contact Page.

 

What are the refund and return policy?

Each of our products is custom-made. We kindly ask you to review all the sizes to make sure it fit your needs.

All product sales are final upon shipment. Once an order has been shipped, we are unable to cancel or make any changes to your order. If your order has not yet been fulfilled, please contact us via our Contact Page and we will be in touch as soon as possible.

 

Why are some items shipped separately?

Some of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact us  and we will try our best to make things right. We appreciate your patience in this matter.

 

Can I track my order?

Yes! All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the "Order Confirmed" email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship.

 

What is the store currency?

All prices on this site are given in USD, unless otherwise specified. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

 

I received a damaged product or wrong order. What now?

If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery.

 

Later or missing orders?

If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment of the lost-in-transit order.

 

What if I entered the incorrect shipping address?

If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.

 

What if the order is incorrect?

If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.

 

What are the product delivery times?

Delivery times vary by product as a result of individual production and shipping times. Times will be calculated at checkout.

 

What are the shipping prices?

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout.

Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details.

 

Where is the Company Headquarter?

The company office is located at the following address. Please note that we do not accept returns here, so do not send any packages to this address.

Wilmington, 108 W 13th St, United States

 

How to get in contact with you?

Please fill out the contact form and we will get in touch with you as soon as possible!  

You are also welcome to send us an e-mail: support@hawaiiantraveler.shop

Our support team helps with all inquiries or questions related to your order.